Acura Home Care is a registered provider, under the governments Home Care Packages (HCP) scheme, designed to help older Australians live a longer more fulfilled life in the comfort of their own home.
Our direction is led by your choice, preferences and goals by providing goal-oriented services to those who seek support. This handbook is a guide created for you so you can learn more about the home care services that are available to you and how we can help you.
Find out all you need to know about us, what we do, the services we offer and most importantly, how we will work with you to meet your needs to the highest standards.
We will listen to you, encourage your independence and respect your decisions
We will respect and protect your dignity in all interactions with you and your loved ones
Respecting that you have a choice in your care and will integrate these decisions in all care services provided
Independence is the cornerstone of the home care, and we will support your independence in all aspects of your care
We achieve this by matching each client’s individual care needs, preferences & goals to a qualified and experienced Care Worker. Whether this be language requirements, cultural background or complexity of care required, each client receives individualised care that you would expect for your loved ones.
As part of our business model, we will ensure the highest quality of processes and systems are implemented. These have been developed, tested and proven as industry best standards.
Dedicated care team, focussed on your satisfaction
Our Support Workers are qualified and experienced, and are members of your community
Our services are flexible to meet your needs to a high standard
We offer consistency with our Support Workers
You are placed at the centre of your care and encouraged to have ownership of your services
Our fees and charges are very competitive
What our clients say
Your care worker who attended her service today is marvellous and did a great job.
Rhonda - Abbotsford
Helen really enjoyed Polly and specially requested her moving forward (FYI that’s a big win, Helen usually is picky).
Claire - French's Forest
Please pass on my gratitude to Nathan for all his support…I appreciate him and the support he offers
Client - Georges Hall